What We Collect and Why It Matters
When you open an account, we collect the information needed to verify your identity and process your transactions — your name, email address, phone number, and the wallet details tied to your bKash, Nagad, or Rocket account. We also log session activity, device type, and IP
-
1
address to keep your account secure and to detect unusual access patterns. Payment transaction records are retained to comply with financial accountability obligations, and that includes records of deposits made via bKash or Nagad and withdrawals processed to Rocket. We do not sell your personal data
-
2
to third parties. Shared data goes only to payment processors, identity verification services, and technical partners who operate under data-handling agreements with us. Any communication preference you set on your account — such as whether you want transaction alerts via SMS — is stored and respected.
-
3
Your access to these features and the scope of data we are permitted to hold may vary depending on your local law and the eligible regions in which this service operates. If you have questions about a specific data point we hold on you, the contact
-
4
paths in our support section are the right place to start.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.